Privacy Policy

Privacy Policy

Why do we have a privacy policy?

At Portable Xtras we believe in building relationships with our customers. These relationships are built on trust and respect and we believe that is the way a business should be operated. One way of establishing trust and respect is to tell you what information we will collect from you and how this information will be handled. We know that your personal information is a valued asset and we want you to know that we will treat it that way. This document outlines our information handling practices.

Collecting Personal Information

At Portable Xtras, we collect personal information to better serve you. In order to provide you with our services, we may collect the following information when necessary:

We collect personal information such as your name and email address, your billing/shipping information including credit card number and shipping address, or your personal preferences. When submitting personal information on an online form, we will identify which fields are required in order to fulfill your request. Additionally, our Web server automatically collects URL and IP address information such as the address (or "URL") of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you have entered on our site.

How the information is used
We use the information you provide in order to provide you with convenient access to our products and services, to give you exceptional customer service, to fulfill requests for products, services or information, and to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you would like to hear about. We also use your information to administer your shopping account, to administer promotions, to monitor and improve the effectiveness of our Web sites or our marketing endeavors, and to tailor our online offerings to your preferences. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction.

When we collect information
We may collect information about you in several ways while shopping or taking advantage of services available on the Portable Xtras website. For example, we request personal information when you:

  1. set up an online account
  2. purchase products or services
  3. participate in a promotion or survey
  4. contact Portable Xtras with a question or concern
  5. apply for employment with Portable Xtras

To enable a truly integrated and user friendly experience, some areas of our website allow you to create an online account with us using your personal information. If you agree to become a customer of Portable Xtras, our system saves your information for when you return to purchase from us in the future.

Disclosing Your Personal Information

We may disclose your personal information:

  • to a person who we are satisfied is requesting the information on your behalf;
  • to a reliable third party supplier who may provide email or sales mailouts about our products and services
  • to other business units of our company to help serve you better;
  • to a credit reporting agency;
  • when permitted or required by law; or,
  • to a public authority if, in our reasonable judgment, there appears to be an imminent danger which could be avoided by disclosing the information.

Safeguarding Your Personal Information

  • Part of valuing your personal information is making sure that it is protected and kept confidential. We achieve this by:
  • having our employees sign a confidentiality agreement;
  • keeping our records in locked filing cabinets;
  • having up to date computer security such as passwords, encryption and firewalls;

Updating Your Personal Information

Portable Xtras will do its best to ensure that your personal information is correct and kept current.   If your personal information changes, please inform us of the change.  Also, if your personal information is incorrect, then please notify us of the correct information.

We will keep your information as long as is necessary to continue to meet your customer needs and any legal requirements we may have.

Accessing Your Personal Information

If you have questions or concerns about the handling of your personal information or if you require a copy of such information, please contact Portable Xtras Privacy Officer at (403) 226-2202 or .  Please note that a nominal fee may be charged based on the volume of information requested.

How we protect your personal information.
The Portable Xtras site uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Portable Xtras Online Store, you must use an SSL-enabled browser such as Google Chrome, or Microsoft Edge. This encryption technology protects your name, address, and credit card number during data transport.

Some older browser versions and some firewalls do not permit communication through secure servers. In that case, you will be unable to securely sign in to your account or to purchase products. You may choose to sign in to your account or purchase products through our non-SSL enabled server, but your password will not be encrypted. If you have already securely saved billing information to your account, you can still order securely using your saved information. However, if you submit new billing information through the non-SSL enabled server, it will not be encrypted.

When you create an online account at Portable Xtras, you will need to select a personal password that you will remember. It must be at least 6 alphanumeric characters. To maximize your level of protection, you should choose a combination of both letters and numbers, and change your password often. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Portable Xtras cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.

How we use cookies.
A "cookie" is a small data file that a Web site may send to your browser and which may then be stored on your system. To maximize your privacy, our policy at Portable Xtras is to avoid the use of cookies wherever possible We do use cookies to optionally log you in automatically when you visit our site, but only after you approve of such use.

How we share your information.
Portable Xtras may need to share personal information with third parties in limited circumstances. For example, we may release personal information to third parties to: perform services on our behalf, fulfill our customer's orders, send marketing communications, deliver packages, send postal mail and email, or process credit card payments. Information you may provide to us either online or offline may be combined or shared between current or future Portable Xtras entities and subsidiaries.

Occasionally, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event.

You can browse anonymously.
When you browse the Portable Xtras website, you are able to do so anonymously. Generally, we do not collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Collecting information from children.
Portable Xtras does not knowingly solicit personal information from children or send them requests for personal information.

The Portable Xtras Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.